Privacy Policy for CompassBloom Navigators

At CompassBloom Navigators, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your information when you engage with our services, including bespoke career guidance, executive coaching, resume and CV optimization, interview preparation workshops, leadership development programmes, and professional networking strategies.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Personal Data You Provide Directly

• Contact Information: Name, email address, phone number, and postal address.
• Professional Information: Career history, educational background, skills, certifications, professional goals, interests, and preferences relevant to career development and coaching. This may include resumes, CVs, cover letters, and other documents you provide for review or optimization.
• Payment Information: If you purchase services, we collect payment details necessary to process transactions. Please note that we do not store full credit card numbers on our servers.
• Communication Data: Records of your communications with us through email, chat, phone calls, or feedback forms (e.g., questions, inquiries, service requests).
• Workshop and Coaching Session Data: Information shared during coaching sessions, workshops, and consultations, which may include personal insights, reflections, and progress tracking.

1.2. Information Collected Automatically

• Usage Data: Information about how you access and use our online platform, such as IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our platform and hold certain information to improve your experience and analyze usage patterns. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and enhance our services.

• To Provide and Maintain Our Services: Delivering career guidance, executive coaching, resume and CV optimization, and facilitating workshop participation.
• To Personalize Your Experience: Tailoring our services and recommendations based on your professional background and goals.
• To Process Transactions: Handling payments for services rendered.
• To Communicate With You: Sending service updates, administrative messages, marketing communications (with your consent), and responding to your inquiries.
• To Improve Our Services: Analyzing usage data to understand trends, enhance features, and develop new offerings.
• For Security and Fraud Prevention: Protecting our platform and users from unauthorized access and fraudulent activities.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. Legal Basis for Processing (GDPR)

For individuals residing in the European Economic Area (EEA) and the UK, we process your personal data based on the following legal grounds:

• Performance of a Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing coaching services, processing payments).
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing where permitted).
• Consent: When you have given explicit consent for us to process your personal data for a specific purpose (e.g., sending marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal data. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users (e.g., payment processors, analytics providers, IT support). These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, or destruction. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

7. Your Data Protection Rights (GDPR and UK GDPR)

If you are located in the EEA or the UK, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If we transfer personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner's Office, to protect your data.

9. Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company Name: CompassBloom Navigators
• Address: 2847 Threadneedle Street, Floor 1, London, Greater London, EC2R 8HP, UK

13. Right to Lodge a Complaint

If you are unhappy with how we have used your data, you have the right to lodge a complaint with the supervisory authority for data protection in your country. In the UK, this is the Information Commissioner's Office (ICO).